We have full belief in the quality of our swimwear and an incredible Quality Control team during the production and order fulfilment processes. Each item is individually checked when packaged, so we have the full confidence that we are sending out the very best product we can.
Nevertheless, whilst we hope this never happens, the wrong item(s) may be sent out to you, or there may be a small fault in your item(s). If this occurs, please accept our apology. We will aim to replace your item(s) as soon as possible. If your item(s) is (are) unavailable, we will offer you the choice of an alternative product, a refund or a store credit.
Ark Swimwear reserves the right to replace your swimwear in the first instance, prior to offering a refund. We will try to replace your swimwear as soon as we possibly can.
Prior to returning the swimwear, email us on: firstname.lastname@example.org with the following details:
Your order number
Photo(s) of your faulty or damaged product(s)
A description of the fault
We will aim to respond within one business day and will work with you to achieve a resolution, as we take our quality control very seriously.
Please note we do not offer refunds for change of mind.