We happily accept exchanges or returns for a store credit. Please ensure you fill out the return form you received with your order or download the form from our website which can be viewed here.
For item returns, it is the customer’s responsibility to cover the cost of the postage back to us. We will cover the return postage back to you when we send your exchanged swimwear.
Based on our customers' experiences, FedEx, DHL, and UPS do have trouble shipping back to our returns address as it is a PO Box, and can be an expensive service to use. The majority of our customers use the USPS First Class package service, which should cost you approximately US$10-$15. It can take up to 15 business days to arrive back to Ark Swimwear, but this seems to be our customers' preferred option.
You can see USPS International Mail Services available here. The First Class package service we suggest is the bottom option, however, this is totally up to you.
This service will provide you with a tracking number and allows you to track your package until it is delivered to our PO Box. It also gives you peace of mind that USPS will help resolve any issues that may arise in the delivery.