We happily accept exchanges or returns for store credit. Please ensure you fill out the 'exchangeme' card you received with your order, or download the form attached to this article.
We are incredibly proud of our returns policy, as many of our competitors do not offer returns at all. For more detailed information, check out the Returns & Exchanges page on our website, which can be viewed here.
It is the responsibility of the customer to cover the cost of postage back to Ark Swimwear, however we cover the return postage to you when we send your exchanged swimwear.
Based on our customers' experiences, FedEx and UPS do have trouble shipping back to our returns address as it is a PO Box, and can be an expensive service to use. The majority of our customers use the USPS First Class package service which should cost you approximately US$10-$15. It can take up to 14 business day to arrive back to Ark Swimwear, but this seems to be our customers' preferred option.